Halle Davis
Operations & Data Leader
Automation Engineer; Data Scientist
Phone:
(714) 747-6277
Email:
Location:
San Diego, CA 92111
Professional Summary
I’m Halle Davis, a data and operations leader who specializes in delivering
actionable, data-driven insights and driving scalable process improvement.
Since 2018, I’ve grown within TCWGlobal, a San Diego-based business services company, from an associate analyst role to my current position as Director of Apollo. Apollo is a mission-driven team dedicated to cultivating insights and innovation leveraging analytics, automation, and cross-functional collaboration.
Big picture: My passion is building sustainable processes and shaping strategy based on data. I want people freed from repetitive work so they can focus on strategic growth and delivering exceptional service. I measure success not just in operational gains, but in the lasting value we create for people, teams, and the organization as a whole.
Education
University of California, San Diego
Bachelor of Arts
Political Science: Public Policy
2014-2018
University of San Diego
Master of Science
Applied Data Science & AI
2021-2023
Work Experience
Director of Apollo
TCWGlobal
12/23 - Present
Operations Analytics Manager
TCWGlobal
12/22 - 12/23
Operations Analyst
TCWGlobal
9/19 - 12/22
Operations Analyst Associate
TCWGlobal
10/18 - 9/19
The CEO of TCWGlobal founded the department of Apollo specifically to create a team around my unique skill set of project management, process improvement, and data analysis.
As leader of this team, my goals are to proactively
As an Operations Analytics Manager, my mission to own data analysis and drive process improvement was expanded by adding a direct report to my team.
Highlights from this year include:
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Auto Flags & Stops
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Instituted automations to replace human data entry
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Example: Creating a hard stop that prevented the team from invoicing for client specific non-billable items
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Result: Eliminated chance for an error that caused 37% of invoice rejections
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Business Review Visualizations & Process
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Created a library of visuals that could be leveraged in client business reviews
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Replaced the old process of manual, one off visualizations per business review, streamlining the process and enhancing the
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Internal Client & Portfolio Reports
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Created reporting for our sales, client growth, and operations team that visualized client performance, trends, and risk factors
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As an Operations Analyst, I was encouraged to lean more in process improvement -- I was expected to find opportunities for process improvement, ideate and propose solutions, and help implement solutions.
Highlights from this year include:
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Proprietary Software Redesign
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Supported the strategic the redesign of our proprietary software, including documenting system requirements and acting as a liaison between our development team and operational stakeholders
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Performance Review Dashboards
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Built internal dashboards that centralized data concerning a operation team members performance
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Result: We eliminated a subscription for an external performance management tool
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Automated Regular Rule Based Emails
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Leveraging Microsoft Power Automate & SQL, create a regularized process to automated standard, scheduled, rule based emails, such as timecard submission reminders
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As an Operations Analyst Associate, my primary responsibilities were to do basic data analysis and process mapping/research that would inform process improvement initiatives.
Highlights from this year include:
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Clients Using Anomalous Processes/Systems
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Completed a data analysis project that revealed what percent of our clients were using systems that were not covered by our standard processes and why.
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Inspired by that data, I suggested a strategy to curtail anomalous clients, helping to standardize our operations.
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Result: A 62% decrease in clients following anomalous processes
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Expense Process & System
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Mapped the workflow for expense management
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Vetted different expense solutions
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Proposed a new solution, including a full comparison of alternate options on the market
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Once approved, aanaged the transition and launch of the new system
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Call Center Schedules
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Analyzed call volume by hour and day, as well as call metrics/SLAs, such as wait time and answer rate
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Based on the data, proposed we implement a call center schedule
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Once approved, transitioned the customer service team to a phone schedule system
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Result: Wait time by 56%
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